Refund and Returns Policy

Our 30-Day Returns Policy

At Max Saver, customer satisfaction is important to us. We offer a 30-day returns period for unwanted products, giving you extra time to decide whether your purchase is right for you.

If you wish to return an item, please contact our customer service team before sending it back so we can provide the correct return instructions.

Returning Unwanted Items

If you have changed your mind about a purchase, you may request a return within 30 days of receiving your order.

For returns under our additional 30-day returns policy, products should be:

• Unused and unopened.

• In their original packaging.

• In a condition suitable for resale.

Customers are responsible for return delivery costs when returning products because they have changed their minds.

These conditions do not affect your statutory consumer rights.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact Max Saver as soon as possible.

Our customer service team will assess the issue and arrange an appropriate resolution, which may include a replacement or refund.

Max Saver will cover reasonable return delivery costs for faulty, damaged or incorrectly supplied products.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

Pallet Order Returns

We accept returns of pallet orders where products are damaged, defective or do not conform to the contract.

If you experience a problem with a pallet delivery, please contact Max Saver as soon as possible before arranging a return.

Our team will assess the issue and provide the appropriate return instructions.

For unwanted pallet orders, please contact us to discuss your return request. Any applicable statutory cancellation rights remain unaffected, and return transport costs may be payable where permitted by law.

Refunds

Once we receive and inspect an eligible return, we will process the refund using the original payment method unless otherwise agreed.

Once your returned item has been received and checked by Max Saver, we aim to process your refund within 2 business days.

Where a consumer exercises a statutory cancellation right, we will also refund the standard outbound delivery charge where applicable.

Please allow additional time for your bank or payment provider to make the refund available.

Your Statutory Cancellation Rights

For most online purchases made by consumers, UK law provides a 14-day cancellation period beginning the day after the goods are received.

After notifying us of cancellation, you normally have a further 14 days to return the goods.

Some products may be excluded from statutory cancellation rights, including certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

These exclusions apply only where the relevant legal conditions are met.

Our additional 30-day returns policy does not replace or reduce your statutory rights.

How to Request a Return

To request a return:

1. Contact Max Saver with your order number.

2. Explain the reason for your return.

3. Wait for our team to provide return instructions.

4. Package the products securely and follow the instructions provided.

Please do not send products back without first contacting us.

Contact Max Saver

If you need assistance with a return, refund or damaged delivery, please contact our customer service team.