Frequently Asked Questions
Find answers to the most common questions about our products, ordering and shopping with Max Saver. If you can’t find what you’re looking for, our team is always happy to help.
Product FAQs
Max Saver offers a wide range of tissue and paper products for both home and business use. Our range includes toilet rolls, kitchen towels, facial tissues, centrefeed rolls, mini jumbo and jumbo toilet rolls, industrial wiper rolls, hygiene and couch rolls, serviettes and napkins, as well as selected dispensers.
We also offer larger bulk packs and pallet quantities across selected ranges, making it easy to find suitable products whether you’re buying for your home, workplace or business.
The main difference is the number of layers of tissue used in each sheet. 2-ply toilet roll has two layers, providing a good balance of softness, strength and value for everyday use.
3-ply toilet roll has three layers, giving it a thicker, softer and more luxurious feel while providing additional strength and absorbency.
At Max Saver, we offer both 2-ply and 3-ply options, allowing you to choose the right balance of comfort, quality and value for your home or business.
Yes. Max Saver offers both fragranced and non-fragranced toilet rolls, giving you plenty of choice depending on your preference.
Our fragranced ranges are ideal if you enjoy a fresh scent in your bathroom, while our non-fragranced options provide the same great combination of softness, strength and everyday comfort without added fragrance.
With products available from a variety of trusted brands, you can choose the pack size, ply, fragrance and style that best suits your home or business.
Many of the tissue products available from Max Saver are produced using responsibly sourced materials, with manufacturers increasingly focusing on reducing their environmental impact through more sustainable production and packaging.
We also stock selected products made using recycled materials, giving customers the option to choose more environmentally conscious alternatives.
Where specific environmental credentials or certifications apply, these will be shown within the individual product information so you can make an informed choice.
Yes. All tissue products sold by Max Saver are made in the UK. 🇬🇧
We are proud to offer British-made tissue products across our range, including toilet rolls, kitchen towels, facial tissues and professional paper products.
By sourcing UK-manufactured products, Max Saver can offer customers great quality and value while supporting British manufacturing.
Yes. Max Saver offers a wide selection of bulk packs and larger quantities, ideal for customers who want excellent value and the convenience of buying more at once.
Our larger pack options are suitable for homes, offices, workplaces, hospitality, cleaning companies and other businesses with higher usage requirements.
For customers requiring even greater quantities, we also offer full pallet deals on selected products, providing a cost-effective option for commercial and bulk purchasing.
Yes. Max Saver offers full pallet deals on selected tissue and paper products, making them ideal for businesses, wholesalers and customers with larger usage requirements.
Buying by the pallet can provide excellent value per unit while reducing the need to place frequent repeat orders. Pallet options are available across selected ranges, including toilet rolls, kitchen rolls, centrefeeds, jumbo rolls and industrial wiper rolls.
Available pallet quantities and product specifications are clearly shown on the relevant product pages.
Do you supply both households and businesses?
Yes. Max Saver supplies tissue and paper products to both household and commercial customers throughout the UK.
Whether you’re stocking up for your home or purchasing for an office, workplace, hospitality business, cleaning company or other commercial environment, our range includes options to suit different requirements and budgets.
Customers can purchase anything from everyday packs through to bulk quantities and full pallet deals, making Max Saver suitable for orders both large and small.
Choosing the right product depends on where it will be used, how frequently it is needed and the level of softness, strength or absorbency you prefer.
For everyday household use, our toilet rolls, kitchen towels and facial tissues offer a range of different pack sizes and specifications. For workplaces and commercial environments, we also offer larger-capacity products and bulk quantities designed for higher usage.
Each Max Saver product page provides clear information about pack quantity, ply, sheet size and other key features to help you compare products and make the right choice.
If you’re still unsure, our team is happy to help you find the most suitable product for your needs.
Yes. Max Saver offers tissue products made from 100% recycled materials, providing a more environmentally conscious choice without compromising on everyday quality and performance.
Selected products are made using 100% recycled paper, and their boxes and cardboard packaging are also made from 100% recycled material, helping to reduce the use of virgin materials throughout the product and its packaging.
Look for the recycled information on individual product pages to easily identify these products.
Yes. Max Saver offers a range of soft and gentle tissue products suitable for everyday use, including options for customers who prefer non-fragranced products.
If you have sensitive skin or prefer to avoid added fragrance, we recommend choosing from our non-fragranced tissue ranges and checking the individual product information before purchasing.
With both fragranced and non-fragranced options available, you can choose the product that best suits your personal preference and needs.
Household tissue products are designed for everyday use around the home, with an emphasis on comfort, softness, convenience and easy-to-store pack sizes.
Professional and commercial tissue products are generally designed for higher-volume use in workplaces, hospitality, healthcare, cleaning and other business environments. These products often come in larger rolls, higher-capacity formats or bulk quantities to help reduce the frequency of replacement.
Max Saver supplies both household and professional ranges, so you can choose the right combination of quality, quantity and value for your needs.
Yes. Max Saver offers a selection of dispensers designed for use with professional and commercial tissue products.
Our dispenser range provides a practical and hygienic solution for workplaces, washrooms, hospitality, healthcare, cleaning environments and other commercial settings.
Where applicable, product information will help you identify which tissue products are compatible with each dispenser, making it easier to choose the correct combination.
Ordering & Delivery FAQs
Delivery is FREE on all Max Saver orders within the UK, with no minimum spend required.
Whether you’re ordering a single pack, stocking up on household essentials or purchasing larger quantities for your business, UK delivery is included at no extra cost.
Our standard UK delivery time is approximately 2–4 business days.
We aim to process and dispatch all orders within 1 business day to help ensure your products arrive as quickly as possible.
Once your order has been dispatched, delivery times may vary slightly depending on the courier and your location.
Yes. Once your order has been dispatched, you can track its progress through the Max Saver website or directly through our courier’s tracking service.
Where tracking is available, you’ll receive the relevant tracking information so you can follow your delivery and see the latest updates on its journey to you.
Max Saver delivers throughout most of the UK. However, due to courier restrictions, we are currently unable to deliver to the following postcode areas:
AB10–56, BT (all), FK17–21, G83, GY (all), HS (all), IM (all), IV (all), JE (all), KA27–28, KW (all), PA20–80, PH15–50, PO30–41, TR21–25 and ZE (all).
If you’re unsure whether we can deliver to your address, please contact the Max Saver team before placing your order and we’ll be happy to help.
If your order arrives damaged, please contact Max Saver as soon as possible and let us know what has happened.
We may ask you to provide photographs of the damaged product and packaging so we can quickly assess the issue.
Once confirmed, the damaged item will be replaced at no additional cost to you.
If an item is missing from your order, please contact Max Saver as soon as possible with your order details.
Once we’ve checked and confirmed the missing item, a replacement will be sent to you at no additional cost.
Our team will work to resolve the issue as quickly as possible.
Yes. Max Saver delivers to both residential and business addresses throughout our UK delivery area.
Whether you’re ordering for your home, office, workplace, hospitality business, cleaning company or other commercial premises, you can have your order delivered directly to your chosen address.
This also applies to our bulk and pallet orders, subject to the relevant delivery requirements.
Pallet orders are delivered using a specialist pallet courier service, ensuring larger and heavier orders are transported safely to your delivery address.
As pallet deliveries are different from standard parcel deliveries, we recommend ensuring there is suitable access at the delivery address for the courier to unload the pallet.
Yes. Once your order has been dispatched, you can receive delivery updates by email or text message, helping you keep track of your order.
Where tracking is available, your notification will include the relevant information so you can follow the progress of your delivery.
If you know you won’t be available for your scheduled delivery, you can change your delivery date online through the courier’s tracking service.
Simply follow the instructions provided with your delivery notification to select an alternative date that is more convenient for you.
Once an order has been placed, you cannot change the delivery address online.
If you’ve entered the wrong delivery address or need to make a change, please contact Max Saver as soon as possible. If your order has not yet been dispatched, our team will do their best to help.
Once an order has been dispatched, we may not be able to change the delivery address.
Sorry, Max Saver does not currently offer a next-day delivery service.
Our standard UK delivery time is approximately 2–4 business days, and we aim to process and dispatch all orders within 1 business day.
Yes. Where available, you can choose a preferred delivery day for your order.
You can also manage your delivery through the courier’s online tracking service and change the delivery date if needed, giving you greater flexibility over when your order arrives.
Yes. Saturday delivery is available, depending on the courier service and your delivery area.
We currently do not deliver on Sundays.
Where Saturday delivery is available for your order, the relevant delivery options will be shown or provided through the courier service.
Returns & Refunds FAQs
Yes. Max Saver offers a 30-day returns period, giving you plenty of time to return an unwanted item if you change your mind.
Items should be returned unused, unopened and in their original packaging, and in a condition suitable for resale.
Please contact Max Saver before returning an item so our team can provide you with the appropriate return instructions.
If an item arrives damaged or faulty, Max Saver will cover the cost of returning the product.
If you’re returning an item because you’ve changed your mind, you will be responsible for the return delivery costs.
Please contact Max Saver before sending any item back so we can provide the correct return instructions.
Once your returned item has been received and checked by Max Saver, we aim to process your refund within 2 business days.
Once processed, the time it takes for the funds to appear in your account may depend on your bank or payment provider.
All refunds will be issued to the same payment method used when placing your original order.
Once Max Saver has processed the refund, it may take additional time for the funds to appear in your account depending on your bank or payment provider.
Yes. Once the returned item has been received and checked by Max Saver, a credit can be applied to your Max Saver account.
You can then use this credit towards another product or a future purchase from our website.
Please contact our team before returning your item so we can provide the correct return instructions.
Yes. Pallet orders can be returned where products are damaged or defective.
If there is a problem with a pallet delivery, please contact Max Saver as soon as possible before arranging a return. Our team will assess the issue and provide you with the appropriate return instructions.
If you can see that your order or packaging has been damaged during transit, please do not accept the delivery.
Refuse the delivery and contact Max Saver as soon as possible with your order details so our team can investigate and arrange the appropriate replacement or resolution.
If damage isn’t visible until after you’ve opened the delivery, please contact us as soon as possible and provide photographs of the damaged product and packaging.
Yes. Please contact Max Saver before returning any item.
Our team will confirm the return and provide you with the appropriate return instructions, helping to ensure your return can be identified and processed as quickly as possible when it arrives.
Please do not send products back without contacting us first.
Yes. Items being returned because you’ve changed your mind must be unused, unopened and in their original packaging, with the product in a condition suitable for resale.
If the product is being returned because it is damaged or defective, please contact Max Saver before returning it so our team can advise you on the correct procedure.
Yes. You can return individual items from your order without having to return the entire order.
For change-of-mind returns, the items must be unused, unopened and in their original packaging, and returned within our 30-day returns period.
Please contact Max Saver before returning any items so we can provide the correct return instructions.
